I cannot access devices on my local network.Still can’t connect? Please see how to submit VPN diagnostic logs to IVPN so we can help you diagnose the issue. Our service works with many different devices, see our setup guides. Try another device as there may be an issue with your local device.Try another internet connection, some types of connections are particularly problematic such as public hotspots, cellular hotspots and hotel internet connections.Temporarily disable any firewalls or anti-virus software on your computer and retry the connection.Enable the Obfsproxy feature and retry the connection.Try WireGuard VPN protocol - available in all of our native apps for macOS, iOS, Windows, Linux and Android.DNS leaks are common amongst many VPNs, but have serious security implications for DNS leaks can cause your DNS data to leak, which is an issue of grave concern. Try connecting using a different OpenVPN port. ZoogVPN runs its own DNS servers on every server, which adds an extra layer of security.Once you have verified all of the above, proceed to troubleshoot the connection as follows: For more info see I receive an ‘authentication failure’ message. Born in 2013, ZoogVPN is small provider thats constantly growing to fulfil more user needs and overcome online restrictions as well as security threats. Double-check that you are using the correct IVPN Account ID (ivpnXXXXXXXX or i-XXXX-XXXX-XXXX).We were not able to connect to the United Kingdom server on the. ZoogVPN has servers in only 25+ countries, leaving users in Central/South America, Asia, Africa, and parts of the Middle East without a nearby server. After the VPN connection, the download speed was 7Mbps, and torrenting was not much trouble. Verify that the server you are connecting to is online and available on the server status page. Overall, ZoogVPN’s speed loss on local servers was barely noticeable, but I experienced some significant slowdowns on servers that were far away from me.If your connection is still not working then you will need to contact your ISP to resolve the issue. If you are using the IVPN client, ensure that the IVPN firewall is not activated. The company also has a 7-day money-back guarantee, which allows you to test the product out and get a refund if you decide it’s not for you. Try loading a website or pinging a web address such as 8.8.8.8 or 1.1.1.1. ZoogVPN does not offer a free trial, although as mentioned previously it does have a free basic plan. Verify that your internet connection is working whilst disconnected from the VPN.Before you begin troubleshooting a blocked connection please check the following: ![]() Most connection failures are caused by something blocking the connection to our servers. ![]() General Troubleshooting Billing Passwords Privacy Windows macOS GNU/Linux iPad/iPhone Android Routers Media Players
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